Client Care.
At Vander Homes, our relationship with you does not end the moment we hand over the keys. Because we keep our construction teams in-house, we maintain absolute control over the craftsmanship of every property we build across the county. We believe that true quality is designed to stand the test of time, and our dedicated aftercare is a natural extension of that philosophy.
We are committed to delivering homes that respect the Sussex landscape and elevate everyday living. To ensure that your experience remains exceptional long after you move in, we have invested in a streamlined, stress-free customer support process.
Seamless Aftercare with clixifix.
To ensure the highest standards of ongoing support, we have partnered with clixifix®, an award-winning defect management software designed to transform customer care in the house building industry. This platform takes the headache out of customer care by putting all reported issues in a single place, enabling our team, our residents, and our contractors to manage them together. Through your personalised Resident Portal, you are directly connected to the people who can help.
How the Resident Portal Benefits You:
- Simple Reporting: You have the ability to raise defects quickly through the online platform. You can easily log reported issues and queries, as well as store relevant documents and images to help our team assess the situation.
- Track Progress: Follow the progress of every ticket, including scheduled contractor appointments and updates.
- Digital Library: You can access important information about your property at any time, including home use guides and appliance manuals.
- Direct Communication: The platform strengthens collaboration between residents and contractors, allowing you to communicate easily with other stakeholders and ensuring a smoother customer journey.
The Vander Way in practice.
Our approach to client care is guided by the same four pillars that shape our developments: Space, Light, Materials, and Care.
Access Your Portal
If you have recently moved into your new Vander Home, you will receive an invitation to join the platform. Simply click on the link in the email we sent to you, create a password, and log in to your customer portal.
If you are unable to access your account or need immediate assistance, please contact our Customer Care team directly at info@vanderhomes.com
